Future Skills
Emotional Intelligence
Empathy and active listening rank seventh among the World Economic Forum core skills. The practical version is reading a room accurately and acting on what you read.
- Foundation
- 6 hours. Two sessions of three hours, or one full day.
- Advanced
- 18 hours. Six sessions of three hours, or three full days.
- Cohort size
- Up to 20 participants.
- Delivery
- In-house on your premises, or as a pooled open course.
- Assessment
- Foundation is unassessed. Advanced is assessed on submitted work.
What the course works on
- Noticing what is happening before it is said aloud
- Regulating your own response under pressure
- Giving feedback that changes behavior rather than mood
- Recognizing the limits of your own read on a situation
How this is sold
Course details and pricing are by quotation. We deliver this course to teams, not as an individual enrollment. If you want to bring it to your team, register your interest below.
Sources
- Future of Jobs Report 2025World Economic Forum, January 2025. A survey of 1,043 employers representing 14.1 million workers across 55 economies.